Privacy Policy

At The Tail Tribe ("we," "our," or "us"), protecting your privacy and your pet's data is our highest priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the TailsAI application.

1. Information We Collect

We may collect information about you and your pets in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number.
• Pet Data: Information about your pets, including their name, breed, age, health records, and activity logs.
• Derivative Data: Information our servers automatically collect when you access the platform, such as your IP address, browser type, operating system, and access times.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the app to:

• Create and manage your account.
• Maintain and secure your pet's health records.
• Process bookings, transactions, and send related information, including confirmations and receipts.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests and provide customer service.

3. Data Security

Your pet's records are encrypted and stored securely. We use administrative, technical, and physical security measures to help protect your personal information. Only you and your approved co-parents can access your pet's health records. We never sell your personal or pet data to third parties.

4. Sharing of Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• With Veterinary Providers: If you book a consultation or share records with a veterinarian on our platform, we will share the necessary health records with that provider to facilitate care.

5. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: help@thetailtribe.com